Contact Centers

If you represent a contact center we offer specialized services proprietary to the industry.

Market Entry

Positioning and preparing
Customer care
First party
Third party
Government contracts

Brand Protection

Social media
Reputation
Associations
Awards
Website

Increase Sales

Sales planning
Sales budgets
Team development
Proven sales leads

RFP Writing

Review of library
Advice on improvement
Style and format
Increase RFP database

Improve Efficiencies

Technologies
Internal & external processes
Recruiting, hiring & training strategies
Choosing vendors

Debt Purchase

Strategies
Pricing
Purchase partners
Processes for collection
Understanding the market

Institutions & Retailers

If you represent a institution or retailer we have opportunities to help you thrive in today's market.

Contact Center Vendors

Customer care
First party
Third party
Purchase
Government

Vendor Management

Portfolio management
Onshore, near shore, offshore reviews and recommendations
Compliances

Technology Vendors

Technology acquisitions
Review of existing
Recommendations for improvement

Social Media

Strategies
Vendor Selection
Successful Retention Plan

Request for Proposals

Strategies
How to write to your target vendors
Simplifying the process
Pricing

Debt Purchase

Strategies
Pricing
Expanding your purchase vendor groups
Vendor management

Meet Barry Kryba

Barry has been in the contact center business since 1971. He is a pioneer in using technologies to enhance efficiencies and understands how to implement them at a cost benefit. He has focused on sales and marketing over the last twenty years guiding companies through major growth periods. Preparing companies for insertion into target markets and working with the Financial Institutions to improve their vendor relationships are his two major passions in business.


Let's get started on scaling your company